General Enquiries



If you have a question which you’d like to ask RTD, you’ve found the right place!

Check out our FAQ’s, just in case we can give you an instant answer to your query:

When will my order be processed? When we receive your order, it is placed in a queue for packing. When your order is dropped off at Australia Post, we will send you a tracking number, so you can keep an eye out for it.

How long will my order spend in transit? It depends entirely on where you live.  All orders are dispatched from our warehouse in Central West NSW in 4 to 7 business days. Please then allow 5 to 10 days for delivery by Australia Post eParcel within Australia (allow longer for overseas). 

Could I commission Rachael to create a painting or personalised products? Commissioned paintings is how Rachael started out, and played a very important role in the early days of Red Tractor Designs:) 
These days however, Rachael can no longer provide this service. This includes creating personalised designs for products such as Rodriquez tea towels and tableware. Apologies x 1000:(

Can I use RTD images in my blog or e-letter? RTD allows a limited amount of free use of images. It’s important that you ask permission for your usage, so we know the nature of your business and are happy to be affiliated with it. Please contact us (below) with a brief outline of your proposal. All images used must be acknowledged as the work of Red Tractor Designs.
Feel free however, to share our images on your favourite social media site such as Facebook and Instagram.

What is Rachael’s most embarrassing moment? Rachael has done many a foolish thing over the years and continues to do so....hard to narrow it down to one occasion, really.

Still need help? Type away, and we’ll get back to you shortly...
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